Now Hiring - Inside Sales Representative (eCommerce) in Hillsboro, OR

With over 90 years of experience, we are a global distributor of quality binding, laminating, finishing equipment and supplies and photographic accessories. We are invested in the success of our customers, employees and suppliers. We are dedicated to superior customer care, a diverse assortment of products and services, and a culture that is engaged, empowered and energized that will result in sustained, strong, profitable performance.

Our Inside Sales Representatives are the collaborating force of the company. In this role, you will help the customer identify and purchase the equipment and supplies they need to be successful. You will be communicating with them via phone, live chat and our Zendesk platform. This position requires multi-tasking while assisting customers with product inquiries, order entry, follow-up, shipment tracking, returns/refunds support and problem solving. **NO COLD CALLING**.

Benefits of working with us will include:

· Base salary plus bonus/commission based on performance.

· Comprehensive benefits package including Medical, Dental, Vision, FSA, Disability/Life, paid holidays, paid time off and 401k Retirement Plan

· Ongoing coaching and development

· Great team culture with friendly competition and lots of support – bring your sense of humor!

· Independent management of your day-to-day schedule

· Company-provided laptop, phone and proprietary sales software

Key Responsibilities will include:

• Manage customers & prospective sales leads via phone calls, live chats and emails
• Generate and send sales quotes to customers for special requests.
• Follow up with prospects to close sales via outbound calls and email.
• Work closely and collaboratively with direct team members and support departments.
• Maintaining a positive and professional attitude toward external and internal parties.
• Act as the liaison between customers and the manufacturers, as well as customers and shipping carriers.

Your experience and skill set should include:

• At least one year of customer service and sales experience
• Experience with Zendesk a big plus
• Intermediate knowledge of Microsoft Office programs
• Excellent communication (verbal and written), organizational skills with strong attention to detail
• The ability to work independently and meet deadlines.
• A solid understanding of how to calculate figures and amounts such as discounts and percentages

Spiral Binding provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us:
Spiral Binding is an equal opportunity employer.

Compensation: $40,000 - $75,000+ per year inclusive of commission and bonuses (DOE

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hillsboro, OR 97124: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Microsoft Office: 3 years (Required)
• Zendesk: 1 year (Preferred)
• Communication skills: 1 year (Required)
• Organizational skills: 1 year (Required)
• Basic math: 1 year (Required)

Work Location: In person